great smile, healthy mouth
 

Complaints Policy

We strive to provide an excellent, private dental service to our patients and we hope you are always delighted with the dental care you receive from Oak Lodge Dental Practice. We welcome constructive feedback, whether good or bad and are always looking for ways to improve, so please let us know what you think of our service. You can do this by:

  • speaking to us in person
  • filling in a feedback form at reception
  • emailing us at smile@oaklodgedental.co.uk
  • writing to us at Oak Lodge Dental Practice, 3 Headley Road, Liphook, Hampshire GU30 7NS

We aim to resolve a complaint within 10 working days and our aim is to ensure that you are completely satisfied. However, if you are still not happy and would like to take things further, The Dental Complaints organisation is the next step. Their website can be found at www.dentalcomplaints.org.uk and you will find an online form to fill in there. Alternatively, they can be contacted by phone on 08456 120 540.

If you wish you can also contact the General Dental Council, the organisation that regulates dental professionals in the UK, at www.gdc-uk.org

Professional, friendly dental care coupled with excellent front of house service. 5*

Alexandra